Visitor Experience Officer - RSPB Middleton Lakes

Are you passionate about visitor experience and connecting people with nature?

Middleton Lakes is located in the Tame valley just south of Tamworth and a 30 minute drive from Birmingham. It is a former sand and gravel quarry that has been transformed into a nature haven for people and wildlife.

The role will involve all things people engagement for Middleton Lakes, including management of the Welcome Hub, delivering, and developing events, managing a volunteer team, looking after social media channels and quality assurance of the welcome area and play meadow.

The role will be about maintaining the quality experiences we already have and building on opportunities as they arrive. Giving people the opportunity to connect with their local green space, the natural world and leave with a smile on their face.

We are a small staff team so there may be times when you are asked to assist with tasks outside your work area such as trail checks or assisting in livestock issues.

Essential skills, knowledge and experience:

• Computer literate to include professional use of social media to adhere to brand requirements.
• Working knowledge of visitor engagement techniques.
• Excellent verbal and written communication skills.
• Experience of managing and delivering against targets and KPI’s.
• Ability to plan and prioritise workloads.
• A team player who can motivate and inspire people.
• Problem solving skills and ability to work on own initiative.
• Ability to manage and respond to customer needs and feedback.
• Ability to maximise opportunities for visitor engagement and income generation.
• Able to build and maintain strong working relationships.

Desirable skills, knowledge and experience:

• Experience of analysing and interpreting data in a visitor experience environment.
• Successful experience of managing or supporting a team of staff and/or volunteers.
• Having contributed to a successful visitor project or visitor attraction.
• Working knowledge of Equal Opportunities and Diversity.
• Health & Safety in the workplace.

This is a Permanent, Part-Time role for 18.75 hours per week. We are looking to conduct interviews for this position on 29th May. For further information please contact [email protected]

As part of this application process you will be asked to complete an application form including evidence on how you meet the skills, knowledge, and experience listed above.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.