Visitor Experience Officer - Titchwell Marsh

Titchwell Marsh is a wetland site abundant in a variety of wildlife including passage and migrant birds. Sitting on the East Atlantic Flyway, Titchwell is an important service station for species moving between Arctic breeding grounds and overwintering grounds in Southern Europe and Sub-Saharan Africa. In addition, it is known for other biodiversity including invertebrates and small mammals. Titchwell Marsh is a busy visitor destination, popular all year round with bird watchers, nature lovers and people wanting a quiet ‘get away’ from city life.

Our other reserve at Snettisham is a globally important estuarine habitat and is well known for its two nature spectacles, the dawn flights of Pink-footed Geese in winter and the whirling wader spectacles in late summer and autumn. This wild landscape is unstaffed with minimal development to retain its natural appeal. In addition to being a hot spot for tens of thousands of waders, it is also an important site for ground nesting birds and is part of a conservation project to protect nesting Ringed Plovers.

We're looking for a team player with excellent people skills combined with a passion for connecting people with nature. Working at Titchwell Marsh reserve, you'll be providing a unique and fascinating visitor experience inspiring our visitors to support nature conservation now and in the future. This role is fundamental in ensuring we have the highest quality of visitor experience for both new and existing audiences.

You will be working with the Visitor Experience Manager and volunteers to ensure a coherent visitor offer is delivered whilst also working with the HQ team to ensure the highest quality of RSPB visitor experience.

The ideal candidates will have strong communicating skills, proven experience at delivering events and a high standard of visitor experience - if that's you we'd love to hear from you!

Essential skills, knowledge and experience:

•    Computer literate to include professional use of social media to adhere to brand requirements.
•    Working knowledge of visitor engagement techniques.
•    Excellent verbal and written communication skills.
•    Ability to plan and prioritise workloads.
•    A team player who can motivate and inspire people.
•    Problem solving skills and ability to work on own initiative.
•    Ability to manage and respond to customer needs and feedback.
•    Ability to maximise opportunities for visitor engagement and income generation.
•    Able to build and maintain strong working relationships.

Desirable skills, knowledge and experience:

•    Experience of managing and delivering against targets and KPI’s.
•    Experience of analysing and interpreting data in a visitor experience environment.
•    Successful experience of managing or supporting a team of staff and/or volunteers.
•    Having contributed to a successful visitor project or visitor attraction.
•    Tourism or leisure related qualification, ideally at HND level or equivalent.
•    Working knowledge of Equal Opportunities and Diversity.
•    Health & Safety in the workplace.

This is a Permanent, Part-Time role for 22.5 hours per week. We are looking to conduct interviews for this position from 19th May 2025. For further information please contact [email protected] 

As part of this application process you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.