Support Services Administrator

The Woodland Trust is looking for a Support Services Administrator to join our team. This is a 12 month fixed term contract.

The Role: 

• In this role, you will be primarily responsible for handling calls, emails, and written responses, providing exceptional support to our members and supporters.
• You will work in a dynamic administration and customer service environment where your ability to address complex queries and handle complaints with professionalism will be crucial.
• This role is based in our Head Office based in Grantham, Lincolnshire with some flexibility to work from home.

The Candidate:

• You will have strong telephone and written communication skills and can build and maintain relationships with key stakeholders.
• You will have experience in customer service or public relations roles and a passion for conservation and environmental values that align with our mission.
• You will have accurate data entry skills as you will be processing payments using our secure payments platform
• You’ll have a keen eye for detail and be highly organised.
• Most importantly you will be just as capable working in a team as you are completing your tasks independently. 

Benefits & Wellbeing:

Joining our team means you'll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:

• Enhanced Employer Pension
• Life Assurance
• Flexible & Hybrid Working Options
• Generous Annual Leave
• Enhanced Parental Pay
• Employee Assistance Programme

About Us:

The Woodland Trust is the UK's leading woodland conservation charity and is dedicated to creating a world where trees and woods thrive for both people and nature. Our mission involves engaging and inspiring individuals to contribute toward tackling the nature and climate crisis through the protection, restoration, and creation of essential woodland habitats.

Commitment to Diversity & Inclusion:

To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees. 

People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.

Please contact us to discuss any additional support or adjustments you may need to complete your application. 

Application Advice:

For fairness we keep our candidates’ personal details hidden from the hiring managers. We do not ask for your CV at application stage. 

Make sure that you answer the Application Questions to show your relevant skills and passion for the role.

Apply Now:

If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete.

Interviews will be held via Microsoft Teams.