Team Leader (Maternity Cover)

• Location: Belfast – Blended home/office or fully office based 
• Hours: Full-time
• Salary: Up to £27,326 per annum (depending on experience)
• Term: Fixed term until 8th September 2026 (maternity cover)

Who we are

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

Here are some of the benefits we offer:

• 25 days of annual leave plus bank holidays, with additional leave earned through length of service
• Three extra days off over the Christmas period as a gesture of goodwill
• A competitive pension scheme with generous employer contributions
• Two paid volunteering days per year – a chance to give back to the causes that matter most to you

Please see our careers page for the full list of benefits we have to offer and why Energy Saving Trust is a great place to work.

The team

The Northern Ireland team sit within the Energy Directorate of Energy Saving Trust.

Our main focus is to deliver the Northern Ireland Sustainable Energy Programme (NISEP), and we also are involved in other work and deliver campaigns to help householders in Northern Ireland save energy and money.

The role 

This exciting role offers the opportunity to take charge of operational delivery while leading and supporting the programme support officers within the Northern Ireland team. You will collaborate closely with the project manager and assistant programme manager to ensure the successful execution of day-to-day activities for the Northern Ireland Sustainable Energy Programme (NISEP), managing up to £8m in annual funding. This is a key position for those passionate about driving impactful change in sustainable energy.

What you’ll do 

Manage and optimise a team of programme support officers, ensuring workflows are prioritised, email queries are addressed, and service delivery aligns with NISEP service level agreements (SLAs). Oversee complex payment claims, collaborate on reports, and approve NISEP claims up to £10k as the Energy Saving Trust signatory.

Maintain financial records, produce regular and ad-hoc reports, and support ISO audits and finance reporting. Lead customer feedback and complaints handling, resolving escalated issues and keeping the Utility Regulator informed. Identify areas for operational improvements and provide regular updates to the project manager on performance and actions.

What you’ll bring 

• Demonstrated experience of managing employees.
• Maintains integrity, upholds professional standards, and ensures high-quality customer service.
• Demonstrated experience of operational and project management.
• Excellent numeracy skills and attention to detail.
• Excellent IT skills (in particular Excel).
• Experience of working in a target-driven environment.
• Proven experience of continuous improvement and documenting processes.

Applications close 23:59, 20 August 2025. Interviews are intended to be held week commencing 1 September 2025

To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.

Please click ‘apply online’ via our recruitment portal. We will ask for your personal details, work history and a supporting statement. Applications submitted without a supporting statement will not be considered.

In your supporting statement please explain how you meet the essential areas in the job description. Applications submitted via email or without a supporting statement will not be considered.

Reasonable adjustments: We are a Disability Confident Committed employer. We want to ensure that our recruitment process is inclusive of and accessible for, everyone.

If you think you may need additional support or reasonable adjustments made to any part of the recruitment process, please get in touch with [email protected] or call reception on +44 (0)20 7222 0101. We will do our very best to support you. 

Flexible working: We offer a range of flexible working arrangements, including working from home, compressed or part-time hours, job shares and other arrangements. There is no need to justify your preferred working pattern and we encourage our people to work in whichever way helps them to perform at their best.

We will be happy to discuss this and our blended working model at the interview stage with you.

Please note, that we are unable to provide visa sponsorship for this post. To apply for this post, you must be able to demonstrate your eligibility to work in the UK.

Diversity and inclusion
Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where everyone can be themselves, with support to be their best.

We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust.

We are a Disability Confident Committed employer and we ringfence a minimum number of interview slots for candidates who apply via the Disability Confident scheme and meet the minimum criteria for a role. Find out more here.

You can find out more about our commitment to diversity and inclusion here.