Energy Adviser Mobile Advice Centre

Are you an experienced benefits adviser dedicated to making a real difference in people’s lives?

About us

We are National Energy Action (NEA) – and our vision is to end fuel poverty. Our work to improve and promote energy efficiency brings social, environmental, housing and employment benefits. We believe everyone should be able to afford to keep their homes warm and safe. However, low incomes, high energy bills and poor energy efficiency currently deny this to millions of households across the UK. Never has this been more important than today.

NEA’s teams are friendly, knowledgeable and are dedicated to what we do. We are proud of our expertise and proud of the service we deliver to our clients.

We offer colleagues a friendly, rewarding workplace and the chance to build a worthwhile career with a not-for-profit organisation that makes a genuine difference to people’s lives each and every day.

The role

We’re looking for a passionate and proactive Energy Adviser to deliver advice and support right where it’s needed most — in the heart of local communities across North London.

This isn’t your typical office-based role. You’ll be the face of NEA’s Mobile Advice Centre, a specially equipped vehicle you’ll drive to community hubs, events, and neighbourhoods to provide one-to-one support, group sessions, and energy-saving guidance.

This is a fantastic opportunity to combine your energy advice expertise with on-the-ground outreach – building relationships, offering support in-person, and making a real difference to people’s lives where they live. Whether you're parked at a local market or set up at a community centre, your role will be hands-on, visible, and truly impactful. 

What you’ll need to succeed

• A full driving licence and confidence travelling across North London
• Experience giving energy advice to householders, particularly those in vulnerable or low-income situations
• A genuine passion for community outreach and engagement
• Excellent communication and problem-solving skills
• A flexible, empathetic approach with the ability to work independently

This role offers variety, autonomy, and the chance to play a vital part in tackling fuel poverty on the ground. You’ll also be part of a supportive, values-led team that’s committed to making a meaningful difference.

If you’re excited by the idea of taking your expertise on the road and connecting directly with communities, we’d love to hear from you.

Post holders must be resident within the UK and be able to provide their Right to Work in the UK. Hybrid working is subject to a risk assessment to ensure the working environment is appropriate under health and safety and GDPR requirements.

The job description provides a list of the duties of the post and the person specification provides the list of essential and desirable criteria. 

We are offering:

• £29,064 - £34,267 (FTE) - Points 12-22 (plus £3,300 London Weighting if applicable). Appointments are usually made at the starting point of the scale.
• 11½% non-contributory pension.
• 25 days annual leave (FTE) plus 3 additional days in between Christmas New Year Period when our offices close; plus, all public holidays per annum for full time staff, pro-rata for part time staff.
• One year fixed term contract
• Flexible working arrangements including the opportunity for Hybrid working.
• Enhanced family friendly payments.
• Employee Assistance Programme.
• Employee benefits platform.