Volunteers Officer

We are looking for a new team member. Are you an organised and enthusiastic individual with an eye for detail and experience of using IT databases, communicating with the public and providing support quickly and efficiently? If so, then this could be the job for you.

Hours: 37.5 hours/week
Salary: £26,000-£27,000 dependent on experience
Reports to: Conservation Manager
Direct reports: None
Location: Caban, Brynrefail

Benefits of working for us:

• We are a real living wage employer
• 6% employer pension contribution
• A great work life balance with flexible, agile working and a culture of trust
• Opportunities for remote working
• Subscription to an employee assistance programme which includes access to mental health support and GP services and employee discounts
• 28 days annual leave plus bank holidays rising after 5 years of service
• Enhanced terms for maternity, paternity, adoption and shared parental leave, subject to qualifying length of service.
• Enhanced terms for sickness pay (after probation ends)
• We encourage and support all employees to pursue development opportunities

Person specification:

We are looking for someone who will:

• Be enthusiastic and passionate about nature conservation in Eryri and want to make a difference
• Be an excellent communicator who enjoys working with people. You will have good social media literacy.
• Be highly organised with an eye for detail
• Have excellent IT skills including experience of using MS Office (e.g Excel and Word) and data bases
• Have experience of working in a team to achieve, record and evidence outputs and targets, ideally in relation to grant funders
• Be able to communicate in both Welsh and English. Committed Welsh learners and second language speakers are encouraged to apply, we want to help you develop your Welsh language skills!

Main responsibilities

• Responsible for the day to day management of the volunteer database including bilingual adverts, funders and partner logos, volunteer administrative management, accurate recording of volunteer activity and communications with volunteers
• Manage to a very high standard, volunteer services and communications, reflecting the fundamental importance of volunteers to the Society – including adverts on our (and partner) websites, social media, newsletters etc.
• Ensure that safeguarding protocols are followed, and Health and Safety issues reported
• Work with and support other staff to deliver an interesting and varied events and volunteer programme
• Work to increase the diversity of volunteers and the improve the quality of the volunteer experience.
• As required represent the Society at external events, to build public support for our work including recruiting new members, volunteers and supporters.
• Liaise with other CESS staff to ensure smooth running of all activities
• Opportunity for an interested candidate to work with the Conservation Manager and the rest of the team, to develop skills to organise and lead occasional volunteer workdays in line with Society’s action plan. This will include risk assessments, volunteer recruitment, practical arrangements, publicity of opportunities and work carried out, recording of volunteer activity and reporting on work completed.

Other responsibilities:

• Input to monitoring and evaluation of the Society’s work, and, with other staff, develop effective impact reporting.
• Represent the Society at events and to groups, in partnerships and in the media to build support for our work.
• Work in a way to ensure that all staff, trustees, members, volunteers and the public are dealt with fairly, respectfully and in a way which encourages diversity, equality and inclusion
• The Welsh language is one of the nine special qualities of Eryri. All staff should advocate for and promote the use of the Welsh language. In line with their own Welsh language ability, staff members should support Welsh learners to develop skills and encourage non-Welsh speakers to learn about and appreciate the Welsh language.
• To effectively manage time, liaising with other staff to agree priorities for the focus of work
• Work to recruit members to the Society
• To adhere to the Society’s policies and procedures at all times, including but not limited to Equality, diversion and inclusion, Family friendly policies, sickness and absence policy, Health & Safety, Safeguarding, and GDPR compliance
• Assist in other areas of the Society’s work as necessary

All applications should be sent to us by 9am on 24 November 2025.

Interviews will be held on or around 3rd of December 2025

Please note we can only accept applications which are completed using our Standard Application Form.