Visitor Experience Assistant - Bempton Cliffs

We are looking for a Visitor Experience Assistant to ensure that every one of our visitors to our reserve has a high-quality visitor experience. Working with a team, you will make sure our visitors are warmly welcomed, enthused about the resident wildlife, and ultimately encouraged to support the work of the RSPB through membership.

Bempton Cliffs, on the spectacular Yorkshire coast, is home to one of the UK's top wildlife spectacles. Around half a million seabirds gather here between March and August to raise a family on the towering chalk cliffs that overlook the North Sea.

The huge white chalk cliffs at Bempton are impressive at any time of year. But visit between April and July, and you'll find them transformed into England’s largest seabird city. Here Puffins, Gannets, Kittiwakes, Razorbills and Guillemots live life on the edge. There are more Gannets acrobatically diving into the deep here than anywhere else on mainland England.

What is the role about?

We are looking for someone to ensure that every one of our visitors has a high-quality visitor experience, where they are warmly welcomed, enthused about the resident wildlife and ultimately encouraged to support the work of the RSPB through membership. We will be delivering a full event programme and you will assist in delivering activities and events in a fun and innovative way.

This is an ideal opportunity for someone who is keen to develop and grow in visitor engagement and events management.

You will be:

• Working with colleagues to ensure the effective, efficient and safe running of the centre, guaranteeing a high quality, on-brand, visitor experience.
• Working with the visitor centre and site management team to achieve financial targets and Key Performance Indicators (KPI) to deliver against our business goals.
• Expected to ensure every visitor has positive and memorable contact with staff, whether they are individuals, small groups, large groups, school groups, people with disabilities, families etc.
• Assist with the facilitation of family activities and events, contributing ideas and suggestions to enhance the visitor experience.
• Ensure the visitor centre, together with its environs, visitor facilities and equipment are maintained and presented to a high standard.

Essential skills, knowledge & experience:

• Ability to enthuse people to support wildlife and nature with good people engagement and communication skills
• Excellent verbal and written communication skills
• Ability to plan and prioritise workloads
• Good problem solving skills and be able to work on own initiative
• Ability to manage and respond quickly to customer needs and feedback
• Ability to work as part of a team, to motivate and inspire people
• Ability to build and maintain strong relationships
• Ability and willingness to work flexibly including weekends and occasional evenings

This is a Full-Time, Permanent role for 37.5 hours per week.

We are looking to conduct interviews for this position from W/C 19th January 2026. For further information please contact [email protected].

As part of this application process you will be asked to complete an application form including evidence on how you meet the skills, knowledge, and experience listed above.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.