Energy Adviser

Citizens Advice 1066 (CA1066) is recruiting a reliable Energy Adviser to provide essential support to local residents. This permanent role involves delivering energy advice across Hastings, Rother, and the surrounding areas, contributing to our charitable mission to relieve poverty and promote public health.

The Role: Delivering Personalised Energy Support

The primary function of this role is to provide practical energy advice to local people through both home visits and telephone consultations. The ideal candidate will be organised, focused, and dedicated to client welfare.

Key Responsibilities:

• Conduct home visits to assess the client's living situation and property condition. Provide personalised energy advice and, where appropriate, install small energy efficiency measures.
• During visits, set up smart meters and dataloggers and subsequently collect the generated data.
• Use data gathered on energy consumption, temperature, and humidity to deliver highly personalised energy advice to clients.
• Provide detailed energy advice to clients by telephone.
• Maintain accurate and professional case records for all engaged clients.
• Prioritise client welfare, including appropriate signposting and making referrals to other support services when required.

Position Details

Hours: 30 to 37 hours per week. This is a Permanent contract. Flexible working hours are available, subject to discussion.

Salary: £27,189 - £28,728 depending on training and experience (pro-rata where required), and rising to £28,728 on completion of training

Annual leave: 23 days holiday entitlement (in addition to bank holidays), increasing to 24 days after 3 years service and capped at 25 days after 4 years service. Pro-rata for part-time.

Location: Based at the CA1066 office in St Leonards-on-Sea when not conducting visits or outreach. Flexible home-working is possible after training is completed.

Reports to: Project Manager and Energy Service Supervisor

Closing Date: 20th December 2025

Please note: Applications may close earlier if a suitable candidate is found, so please apply as soon as possible to avoid disappointment.

Interviews: Shortlisting is expected to take place w/c 5th January with interviews to follow.

About CA1066

We provide a range of advice services across East Sussex, helping people through education, health preservation, and the relief of poverty. We value sensible, effective service delivery and a supportive working environment.

Inclusion: We value diversity and welcome applications from all sections of the community. We particularly encourage applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from racial minority communities.