Certification Administrator

Location: Bristol, Hybrid Working (40% in office), United Kingdom
Type: Full-time 37.5 hours pw, Permanent

Soil Association Certification Ltd exists to accelerate the just transition across food, farming and land use, as a global leader in sustainability certification. We deliver trusted solutions with nature, for people and planet through the certification of high integrity holistic standards. These assurance schemes cover a wide range of sectors including food, forestry, farming, landscape restoration carbon markets, beauty and wellbeing, textiles and catering.

We are recognised and trusted by consumers and businesses around the world, operating in over 60 countries delivering FSC and PEFC certification, and you will also find the Soil Association organic symbol on over 70% of organic products in the UK.

About the Opportunity

As a Certification Administrator you will play a crucial role in supporting our Certification teams. You will be part of a supportive and friendly team delivering excellent customer service and handling a wide range of administrative tasks.

Your responsibilities will include taking calls from new customers wanting to certify their business as organic and being a part of this journey. Tasks also include database management, processing applications, and responding to customer inquiries via email and phone.

This role offers a great opportunity to grow and develop your skills while learning about organic certification and contributing to an organisation dedicated to making a positive impact on the environment.

Please note this role requires 2 days in our Bristol office. Please state on your application if you would be willing to relocate if not based in Bristol or the surrounding area if successful.

About You

The ideal candidate will have strong organisational and multitasking abilities and experience working in an office or an administrative role.
Excellent communication skills, both written and verbal, are essential, as you will be handling customer inquiries and supporting our certification teams. A passion for sustainability and a commitment to providing exceptional customer service are crucial.

We welcome applications from people with from all types of background and a can-do attitude.
The roles do require some experience in the below areas:

• Administration (Outlook, Excel, prioritisation skills, data entry)
• Experience within a customer service environment
• Call handling with an excellent telephone manner
• Using databases, accurate inputting of data and ideally report creation
• Financial administrative experience

You will enjoy being a support across certification teams and efficient at working through tasks in a logical manner, to resolve problems and provide excellent customer service. You will be proactive and organised, enjoy working as part of a team, assisting colleagues and sharing ideas.

If you are proactive, adaptable, and eager to contribute to an organisation that makes a positive environmental impact, we encourage you to apply!

Our Benefits

We offer a range of financial and lifestyle benefits to all our employees, including:

• 27 days annual holiday increasing to 30 days with length of service plus bank holidays (pro rata for part time)
• Pension scheme with ethical investment options and employer contribution increasing with length of service
• Free membership of the Soil Association and discounts on organic produce
• Volunteer days to give back to the local community or support green initiatives
• Family friendly policies and flexible working
• Cycle to work scheme
• Sociable and engaging workplace of professionals that share a passion for healthy, sustainable lifestyle and produce

To Apply

Click ‘apply now’ to submit your application form. Please note we look at applications on arrival and reserve the right to close this vacancy early.

Please check your junk/spam folder if you do not receive a confirmation email upon submitting your application. All candidates will subsequently receive an email to confirm whether they have made it through to interview stage.

For any queries, please contact [email protected]

Please note we do not accept CVs or Cover Letters.

We know the value of diversity in nature and want it in our organisation. We recognise that diverse backgrounds and experiences will bring a fresh perspective to our work. If you're not sure about applying, please get in touch with us for a chat.

Thank you for your interest in supporting our work at the Soil Association.