IT Support Engineer

Location: Bristol (Hybrid working, 40% in office), United Kingdom.
Type: Full-time (35 hours), Permanent.

About our Organisation

The Soil Association, formed in 1946, is the only UK charity which works across the spectrum of human health, the environment and animal welfare. That’s because we cannot tackle these issues in isolation.

We campaign for change, we support farming innovation, we serve healthy food in communities, we support and grow the organic market, and we protect forests. We couldn't do any of this without our supporters, partners, donors and dedicated staff. We make a difference in the world where it’s needed the most.

About the Opportunity

Join us as an IT Support Engineer and play a key role in delivering fast, high-quality technical support across the organisation. You’ll be the first point of contact for users, resolving a wide range of issues, supporting staff both onsite and remotely, and helping deliver IT projects that improve how we work.

If you’re customer-focused, enjoy problem-solving, and want to grow your skills in a supportive and collaborative IT team, this is a great opportunity to make a real impact.

About You

You’re a proactive IT Support Engineer with hands-on experience in a busy support environment. You’re confident troubleshooting a variety of technical issues, supporting Windows and Office365, and providing great customer service. You communicate well, stay calm under pressure, and take ownership of resolving problems. With a genuine interest in learning and developing your skills, you enjoy helping colleagues and contributing to a positive, collaborative IT team.

Our Benefits

• We offer a range of financial and lifestyle benefits to all our employees, including:
• 27 days annual holiday increasing to 30 days with length of service plus bank holidays (pro rata for part time)
• Pension scheme with ethical investment options and employer contribution increasing with length of service
• Free membership of the Soil Association and discounts on organic produce
• Volunteer days to give back to the local community or support green initiatives
• Family friendly policies and flexible working
• Cycle to work scheme
• Sociable and engaging workplace of professionals that share a passion for healthy, sustainable lifestyle and produce

To Apply

Click ‘apply now’ to submit your application form. Please note we look at applications on arrival and reserve the right to close this vacancy early.

Please check your junk/spam folder if you do not receive a confirmation email upon submitting your application. All candidates will subsequently receive an email to confirm whether they have made it through to interview stage.

For any queries, please contact [email protected]

Please note we do not accept CVs or Cover Letters.

We know the value of diversity in nature and want it in our organisation. We recognise that diverse backgrounds and experiences will bring a fresh perspective to our work. If you're not sure about applying, please get in touch with us for a chat.

Thank you for your interest in supporting our work at the Soil Association.