Energy Advisor

Greener Kirkcaldy is a community-led charity and social enterprise, working on a local scale to benefit people and our environment. We run a wide range of projects: tackling climate change and social injustice and bringing our community together.

We lead the Cosy Kingdom partnership, a free and impartial energy advice service available to all tenants and homeowners across Fife. Our energy advisors help people save energy, stay warm while spending less on fuel and develop skills and confidence to take more control of their energy use and bills. Our work plays a vital role supporting people in, or at risk of, fuel poverty and makes an important contribution to tackling carbon emissions and climate change.

This role sits alongside a team of dedicated energy advisors working throughout Mid and West Fife. Your day will be varied and rewarding. You will deliver energy advice to householders through home visits, by telephone or at drop-in energy advice surgeries. You will deliver practical advice and support to help people stay warm and well at home, empower them to take control of their energy bills and make their homes more climate friendly. You will connect people with the right support by referring on to a range of support options and partner agencies.

Our energy advisors deliver events, talks and workshops to raise the profile of the service and educate people on saving energy. You will also train frontline workers on how to “spot and refer” people in, or at risk of, fuel poverty.

We don’t expect you to know everything from the start. We provide a supportive three month induction and full training, including a City & Guilds Energy Advice qualification.

Specific responsibilities

• Carry out home visits, telephone appointments and advice surgeries, offering one-to-one advice, support and information to householders
• Communicate with suppliers, landlords and external support organisations
• Deliver training, events, workshops and talks for groups, organisations and the wider public
• Work with local partners and attend outreach events to promote our activities to a range of audiences
• Maintain accurate records of the advice and support provided in our Customer Relationship Management System (CRMS)
• Write case studies of advice given and contribute to project monitoring, reporting and evaluation
• Support development of systems and procedures
• Work with the Communications Team to promote activities and develop materials and resources

General responsibilities

• Work as part of the Greener Kirkcaldy team to promote and encourage understanding of environmental issues
• Promote the values of Greener Kirkcaldy when working in the local community
• Comply fully with the organisation ethos, policies and procedures and relevant legislation
• Attend and contribute to team meetings and training courses
• Undertake other duties in line with the job purpose