Trainee Energy Adviser

the Environment Centre (tEC)

We're an independent charity with a mission to reduce carbon emissions while helping residents live more comfortably at home.

We’re tackling some of the biggest and most complex environmental challenges head on. Heating our homes is one of the largest contributors of carbon emissions in the atmosphere, while poor air quality is the biggest environmental risk to human health in the UK. We’re here to facilitate and inspire change. Our bespoke advice and project delivery services provide our stakeholders and residents with the trusted, practical and impartial advice they need to make change feel accessible and achievable. We’re incredibly proud of the positive impact our work has on our planet and on human health and well-being.

Role summary

As a Trainee Energy Adviser, you will deliver a range of activities, working with stakeholders across Hampshire to raise awareness of affordable warmth and energy efficiency issues. You will assist in delivering a range of our energy and fuel poverty projects. This will involve providing telephone, written and face-to-face advice on home energy efficiency, sustainability and affordable warmth, including in-depth casework for some customers. Casework will include supporting customers at risk of fuel poverty to reduce their utility bills, resolve complex billing issues, respond to heating emergencies, install energy efficient home improvements and reduce their environmental impact.

The role will also involve delivery of a range of promotional and engagement activities, working with stakeholders and communities across Hampshire to raise awareness of affordable warmth and energy efficiency topics. The post holder will be required to accurately record customer details and information on a range of activities and outcomes efficiently and diligently.

The successful applicant will be an excellent verbal and written communicator with good attention to detail. We are looking for someone who is highly organised and customer focused, with a passion for helping others.

Key responsibilities

• Providing appropriate telephone and written advice on affordable warmth and home energy efficiency matters.
• Providing face-to-face advice on home energy efficiency at home visits, appointments and outreach events, such as drop-ins and workshops or talks with community groups and frontline services.
• Supporting clients with queries, disputes and complaints relating to their utility bills; gathering and analysing relevant information, communicating with suppliers and working closely with local consumer, financial and debt advice organisations.
• Accurately recording customer details and information on advice provided and outcomes achieved.
• Monitoring and reporting on progress against objectives, using quantitative and qualitative data.
• Working collaboratively with colleagues to effectively identify and engage stakeholders in Hampshire communities.
• Contributing to tEC communications, including case studies, social media and website content.
• Supporting other administrative work to contribute to overall tEC objectives as required.
• Suggesting new initiatives and approaches to enhance our work.

Conditions

The full time position will require a commitment of 37.5 hours per week. You will be required to work occasional evenings and weekends. tEC operates a time off in lieu (TOIL) system.

The starting salary is £26,250 per annum with a rise to £27,000 following successful completion of a six-month probationary period. There may be an opportunity to extend the role beyond the initial contract period; however, this will depend on funding, timing, and the success of the post holder.

We offer hybrid working, a supportive team culture and generous holiday leave. We will be happy to discuss our hybrid working model at the interview stage. We offer a generous holiday allowance. For full time employees, this is 35 days per year, which includes statutory holidays and the office closure dates between Christmas and New Year.

We will pay fees and expenses for attending training courses and any expenses incurred in the course of your work will be reimbursed in accordance with tEC’s staff expenses policy.

This role is subject to an Enhanced Disclosure endorsed by the Disclosure and Barring Service.

This role is not eligible for UK Visa Sponsorship – the successful applicant will need to have a pre-existing Right to Work in the UK to be offered an employment contract.

Closing date: 5pm, Monday, 27th April 2026

Intended interview dates: 7th, 11th, 12th & 13th May 2026