Software Customer Success (Executive/Manager)

Are you passionate about software and helping users succeed?

We are looking for a highly motivated Customer Success professional to join our dynamic software division. You will focus on the success and growth of customers with Enterprise and Pro subscriptions across our industry-leading design and sales tools, Easy PV and Heatpunk.

About the role

Your focus will be on the success and growth of customers with Enterprise and Pro subscriptions across Easy PV and Heatpunk. You will become an expert in our software, using your deep product knowledge to ensure users fully understand the benefits of our tools, helping them maximize their efficiency and design capabilities. We’re keen to find the right person for this role, regardless of experience and seniority. The specific responsibilities will be tailored around your experience.

Enterprise customer success

• Account management: Build deep relationships with enterprise decision-makers, secure long-term contracts, and minimize churn.
• Drive growth & value: Grow enterprise revenues by identifying and scoping upsell and customisation opportunities. Cross-sell other software services, ensure customers are utilising all aspects of the platform, and drive long-term retention and value.
• Trade spend: Work closely with our wholesale sales team to maximise trade spend from Enterprise customers.
• New customer onboarding: Work with our software sales and dev teams to seamlessly set up and onboard new enterprise customers.

Pro & general user success

• Growth & retention: Upgrade free users to Pro, expand existing team subscriptions (e.g., adding seats), and minimise subscription churn. Cross-sell other software services (like our lead generation tools and finance partnerships).
• Training and success: Lead online Pro training sessions, run dedicated sessions with key software targets. Build customer-success focused resources (articles, videos, checklists, etc.) to help users get the most out of the software. and feed user insights to the product team to shape our roadmap.

Who we're looking for

• You have a background in proactive customer success, account management, or B2B sales, ideally within the software or renewable energy sectors.
• You are highly commercial and know how to use customer engagements to hit KPIs related to upsells, account expansion, and enterprise trade spend.
• You are a product champion. You have the technical aptitude to quickly become an expert in complex software and a talent for teaching users how to maximize its benefits.
• You excel at establishing and maintaining long-term relationships with stakeholders, from growing installation businesses to enterprise-level accounts.
• You have strong technical understanding: You can grasp and explain complex product features, and translate them into valuable business benefits for potential clients.
• You are a self-starter: You work independently, are comfortable managing multiple priorities, and take ownership of your role in driving growth for the company.
• Bonus points if you have a strong network within the renewable energy industry.

We believe in early responsibility and career progression based on talent and commitment. The renewables industry is growing fast, and so is Midsummer - there is plenty of scope to grow with us.

What it offers

You'll be joining a young, dynamic company with positive values that is aiming to position itself as a leading software provider in the clean energy and renewables sector. The position is based in our offices neighbouring Milton Country Park on the outskirts of Cambridge. This will be a challenging but fulfilling role.

Compensation

We are open to applicants at various stages of their careers, and salary and bonus structures will reflect your experience level:

• Executive: £30,000 – £40,000 base salary, plus annual bonus up to £3,500.
• Manager: £40,000 – £55,000 base salary, plus an annual bonus of up to £7,000.
• Additionally, we share a proportion of company profits among all employees.

Benefits include:

• Free bag of delicious, fresh, locally-grown organic veg every week
• Pension salary sacrifice scheme
• Employee Assistance Package
• EV salary sacrifice scheme
• Cycle to work scheme
• Free bike maintenance
• Early finish on a Friday
• Lots of clubs to get involved with and company socials

Please review the application pack and then click to apply. If you have any questions before applying, please email us at [email protected]

About Midsummer

Midsummer Energy is a fast-growing company with a mission to promote renewable energy solutions. From solar PV systems to heat pumps and EV chargers, we distribute innovative products to trade customers across the UK and Ireland. Recognized as the UK's best renewables distributor in 2020 and 2022, we've also developed industry-leading tools like Easy PV and Heatpunk, which are revolutionizing how our customers work.

At Midsummer, we pride ourselves on our strong environmental ethos, collaborative team spirit, and passion for driving the energy transition.

Midsummer Energy is committed to making diversity, equity, and inclusion part of everything we do - from how we support our customers to how we build our workforce. We actively celebrate colleagues' different abilities, sexual orientation, ethnicity, faith, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.