Central Support Administrator

Join Changeworks and be part of a team that’s making a real difference - helping people live in warm, healthy and energy-efficient homes while supporting households experiencing fuel poverty and fuel debt.

At Changeworks, we provide energy advice, manage home energy efficiency improvement projects, and deliver practical solutions to make homes warmer and more comfortable to live in. We also work with organisations to drive positive change through our consultancy services.

About the role

As a Central Support Administrator, you’ll be part of our friendly Facilities team, helping keep our organisation running smoothly day-to-day. This is a varied role where no two days are the same - perfect if you enjoy being busy and learning new things. You’ll often be the first point of contact for visitors and enquiries, so being approachable and helpful is key. Your day-to-day tasks will include:

• Welcoming visitors and managing reception
• Handling phone and online enquiries
• Monitoring stock levels and keeping the kitchen, office, equipment, meeting rooms and storage facility organised and tidy
• Assisting with our fleet vehicles.

We’re looking for someone who:

• Is motivated and ready to learn
• Has good organisation and communication skills
• Is confident using IT (e.g. Microsoft 365 / Office)
• Takes pride in being helpful and reliable.

You don’t need lots of experience as we’ll provide the training you need. This role is a fantastic opportunity to build skills and gain recognised qualifications, including:

• Full on-the-job training and support from experienced colleagues
• Electrical Portable Appliance Testing (PAT)
• First Aid training to enable the postholder to assist with accidents.
• Fire Warden training to provide assistance with fire evacuations.

This role will require occasional driving of fleet vehicles to support operational activities. We recognise that obtaining a full UK driving license can present a financial barrier. Where the successful candidate does not already hold a full UK driving license, we will offer financial support towards lessons and the driving test, subject to terms and conditions.

Once a license has been obtained, there may be opportunities to use a vehicle as part of the role (e.g. supporting our electric and hybrid fleet), providing valuable practical experience.

Why join us?

• Gain real work experience in a supportive team
• Develop practical, transferable skills
• Be part of an organisation making a positive impact.

About us

Changeworks is a great place to work. We hold Investors in People Platinum accreditation (something only a few organisations in Scotland have), and we were nominated for employer of the year by the Edinburgh Chamber of Commerce this year. Our staff overwhelmingly would recommend us as an employer too.

The Climate Emergency has resulted in ambitious national targets to reduce carbon emissions from the built environment and reduce rates of fuel poverty. This has driven a significant increase in the number of pilot and large-scale interventions delivered by Changeworks and external organisations in this area. These include area-based domestic energy efficiency retrofit and decarbonisation projects and programmes.

We are a growing organisation, and this role is crucial to the delivery of our ambitious objectives. We want to decarbonise homes in Scotland on a massive scale, and that needs talented individuals like you to help us deliver on our objectives. You’ll receive full training plus coaching and mentoring.

We offer a wide range of staff benefits including flexible working, bike to work scheme, an excellent pension scheme and 26 days paid holiday plus 9 public holidays per year.

At Changeworks, we welcome and encourage applications from everyone.

Closing date for applications: 5pm, Sunday 14 June 2026
Interviews: Week commencing 22 June 2026

For further information about this post please contact Donna Greenhill, Facilities Manager at [email protected] or Corinne Morrison-Gillies, Head of People at [email protected]

Changeworks ~ delivering positive low carbon living