Certification Administrator

Location: Bristol (Hybrid working - 40% in office), United Kingdom
Employment Type: Full-time (37.5 hours), Permanent
Salary: £26,300 to £27,700 per annum

About Us

Certification is the UK’s leading sustainability certification body, offering a range of best-in-class organic and sustainable certification schemes across food, farming and forestry.

We operate in over 70 countries, managing thousands of clients across supply chain networks covering organic food, farming, beauty and textiles to sustainable forestry and high-integrity carbon schemes in emerging nature markets.

Our people are highly skilled ranging from auditors and inspectors to technical, commercial and marketing experts. We have ambitious growth targets and work to deliver excellence for all clients in the UK and beyond.

About the Opportunity

As a Certification Administrator you will play a crucial role in supporting our Certification teams. You will be part of a supportive and friendly team delivering excellent customer service and handling a wide range of administrative tasks. Your responsibilities will include taking calls from new customers wanting to certify their business as organic and being a part of this journey.

Other tasks also include database management, processing applications, and responding to customer inquiries via email and phone. This role offers a great opportunity to grow and develop your skills while learning about organic certification and contributing to an organization dedicated to making a positive impact on the environment.

About You

You will have experience in an administrative role, with a strong track record of providing excellent customer service and supporting colleagues with a wide range of day-to-day tasks. You will be confident responding to enquiries by phone and email, managing busy inboxes, processing information accurately and working with client databases.

You will have experience using Outlook and Excel, and ideally be comfortable with systems such as Teams, SharePoint, and invoicing software. You will be able to manage a varied workload, prioritise effectively and maintain a high level of accuracy when handling applications, records and customer information.

You will also have strong communication and problem-solving skills, with experience supporting customers, clients or stakeholders in a professional and timely manner. An interest in organic certification, sustainability and the aims of Soil Association Certification would be beneficial.

Our Benefits

• We offer a range of financial and lifestyle benefits to all our employees, including:
• 27 days annual holiday increasing to 30 days with length of service plus bank holidays (pro rata for part time)
• Pension scheme with ethical investment options and employer contribution increasing with length of service
• Free membership of the Soil Association and discounts on organic produce
• Volunteer days to give back to the local community or support green initiatives
• Family friendly policies and flexible working
• Cycle to work scheme
• Sociable and engaging workplace of professionals that share a passion for healthy, sustainable lifestyle and produce

To Apply

Click ‘apply now’ to submit your application form. Please note we look at applications on arrival and reserve the right to close this vacancy early.

Please check your junk/spam folder if you do not receive a confirmation email upon submitting your application. All candidates will subsequently receive an email to confirm whether they have made it through to interview stage.

For any queries, please contact [email protected]

Please note we do not accept CVs or Cover Letters.

We know the value of diversity in nature and want it in our organisation. We recognise that diverse backgrounds and experiences will bring a fresh perspective to our work. If you're not sure about applying, please get in touch with us for a chat.

Thank you for your interest in supporting our work at the Soil Association.